Customer Service
25-Sep-2008: SHIFT AND MICROSERVE TEAM UP TO HELP BC SMALL BUSINESSES LOOK BIG
www.newswire.ca/en/releases/archive/September2008/25/c8427.html
30-June 08: 10-DIGIT LOCAL DIALING IN ALBERTA AND BC
Over the course of the next two months, Alberta and BC will implement 10-digit dialing (area code followed by the phone number) for all local calls, to accommodate the introduction of new area codes. These new codes will enable the creation of millions of new telephone numbers.
Effective July 5, 2008, you will be able to dial either seven or ten digits and the call will be connected.
As of September 8, 2008, you must dial the area code in front of the 7-digit phone number; calls made by dialing only seven digits will not be connected.
For more information on 10-digit dialing, please review our FAQs and Helpful Tips.
25-April-08: Important Client Billing Changes
Starting on April 25th 2008, Shift clients will be receiving communications attached to their invoices announcing a new billing application and requesting certain critical information in preparation of the new billing application launch. Shift's new billing system will introduce automation to the client billing experience and will ensure client bills are in an easy-to-read format. If you have questions surrounding this communication, please click our FAQ below prior to contacting our Client Support Centre:
Shift is offering clients a $50.00 savings on their May 2008 billing by going EFT! As a value-added service to Shift clients, we are pleased to provide EFT as a convenient method to pay your Shift bill. Eliminate the hassles of dealing with invoices and cheques every month via automatic bank withdrawal or earn valuable credit card reward points by paying your shift bill with your credit card! To sign up for EFT account payment, please choose one of the following links below to download our EFT form and fax the completed form to the Shift EFT Department at (403) 770-7449.
For a more detailed explanation of call coverage and its options, see the help provided online by clicking on the Help link in the top right-hand corner of the web administration screen.
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1.866.770.3001
Shift Networks Head Office
Suite 320, 1121 Centre Street NW
Calgary AB
T2E 7K6
What is VoIP? What is PBX?
Voice Over IP (VoIP) simply refers to the practice of using the internet to transmit voice traffic. A traditional Private Business Exchange (PBX) is a costly piece of equipment which allows multiple phone users to share telephone lines with limited calling features. These systems require experts to maintain and are still common in many of today’s office environments. Learn more >
